Terms and conditions of use

Products

Tutti i prodotti in vendita su Hermes Store, se non specificato diversamente, sono nuovi, integri e vengono controllati prima di essere spediti.

All products sold on Hermes Store, unless specified, are new, intact and are thoroughly checked before being shipped.

Shipping

Shipping will take place after payment confirmation. To speed up the delivery process, we recommend to pay via credit/debit card or Paypal, or to send the bank wire payment receipt to info@storehermes.com.

Delivery is exclusively done with an express courier, and is therefore trackable.

For more info on delivery, click here

For more information on goods return rights and policies, click here

General sales conditions

The contract made between Hermes Store and the customer must be considered concluded with the order acknowledgement from storehermes.com. Every customer's right for a damage compensation or refund, as well as any contractual or extra-contractual responsibility due to direct or indirect damages to people and/or things, caused by a missed order acknowledgement, is therefore excluded. This condition is considered implied in the contract. By placing an order through the available means, the customer declares that they have inspected and have knowledge of all indications given to them during the sale process, and to accept the general and payment conditions reported below.

If the customer is a consumer (that is, a physical person who buys goods for purposes not related to their professional activity), once the sale procedure is concluded, they will have to print or save an electronic copy and keep these sales conditions, according to Italian laws as dictated in art. 3 and 4 of Dlgs 185/1999 regarding sales over distance. Confidentiality protection will be subjected to regulations according to Italian law as dictated in Act n. 675/96 and subsequent modifications.

Privacy protection

For more info on our privacy policy, click here (italian only)